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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Cancellation and Return Policy.

Cancellation of custom orders may result in a non-refundable charge up the full cost for the order. No return of goods will be accepted without written consent, Return Material Authorization (RMA) number and shipping instructions from Pacific Medical. This applies to returns of non-defective and defective merchandise. Returns of non-defective goods must be done within 30 days and, if approved, will be subjected to a 25% restocking charge. Customer is responsible for reviewing quote given by Pacific Medical to check for any errors and/or omissions. Orders will be filled exactly per quote given by Pacific Medical, any missing software options, hardware options, or any other options and custom additions are the responsibility of the customer to verify before issuing of Purchase Order (PO) to Pacific Medical. Returns must be in new/original resalable condition in original packaging. Replacement parts cannot be returned unless defective. Returns for defective goods are regulated by Pacific Medical’s warranty policy and must follow Pacific Medical’s procedure. In the event that Pacific Medical issues an RMA and offers a credit (minus the restocking fee), your credit will be valid for a period of up to one year. Under no circumstances will Pacific Medical refund money in the form of payment to a customer. After one year any credits will be written off of Pacific Medical’s books and cannot be reinstated for any reason. Any items returned to Pacific Medical for warranty must be initiated with Pacific Medical customer service or sales representatives as a warranty order. Warranty information will be documented within the order and customer will be notified of any findings. If customer does not notify Pacific Medical of a warranty return before item is sent in then the warranty may be deemed invalid.

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